Last Updated: Feb. 15, 2025
Digital Product Policy
All sales of eBooks, digital guides, and downloadable content from vidnexux.org are final. Due to the nature of digital products:
✅ Instant access prevents revocation after purchase
✅ License keys cannot be deactivated once issued
✅ PDF/EPUB downloads are non-returnable
This complies with:
- UCC Article 2-316 (Digital Goods Clause)
- EU Consumer Rights Directive Exception 16(3)
Limited Exceptions
We may issue refunds only if:
- Duplicate charge appears on your statement
- File corruption prevents access (must provide SHA-256 hash verification)
- Undelivered product after 72 hours (screenshot of empty inbox required)
Processing time: 5-7 business days via original payment method
Chargeback Consequences
Unauthorized disputes will:
- Permanently ban your IP/email from future purchases
- Incur a $35 dispute fee
- Trigger automated DMCA counter-notice for fraudulent claims
Contact
For verification requests:
📧 refunds@vidnexux.org
⏳ Response time: 48 hours
Note: This address auto-replies with license troubleshooting tips before human review